NOTICE: FBI Name Check Instructions Update
The FBI now requires that qualified name-based checks are submitted by completing the
"CJIS Biographic Verification Request Form." Please read the updated FBI Name Check
Instructions guide that is available through the TX DPS Secure Site FACT Clearinghouse
under “Additional Resources."
Beginning July 1st, 2021, our phone options will change. To contact
the Access and Dissemination Bureau, for questions related to the DPS Secure website,
FACT Clearinghouse, Civil FBI Rap Back, the Criminal Justice Rap Back Program of Texas,
Secure Site account information, billing questions, or information related to our
Identogo fingerprinting locations, please call
512-424-2474. The options will be as follows:
Option 1 – Criminal History Inquiry Unit: For Secure Site or FACT
Clearinghouse account inquiries and password resets.
Option 2 – Criminal History Inquiry Unit: For inquiries regarding
the status of Texas personal fingerprint results, open record request, legal name
change, domestic or international adoptions, immigration, or how to obtain a
personal criminal history record.
Option 3 – Audit and Training Unit: For questions about agency
audits, to schedule an audit training, questions about Security Awareness training,
assistance with CJIS Audit or CJIS Online, or questions about audit forms.
Option 4 – Billing Unit: For questions about invoices for
established accounts or prepaid accounts.
Option 5 – ADB Support: For fingerprinting appointment
availability, location status, issues or concerns regarding the FAST program.
Option 6 – Fingerprint Services Unit: For questions on the FACT
Clearinghouse and FBI Rap Back programs, or technical concerns for the FAST
NOTICE: New Auto-Closing Worklist Feature
Effective July 1st, 2021, the TX DPS Secure Site – FACT Clearinghouse
will auto-close applicants that are in the following worklist(s) after 90 days:
The following worklists will not auto-close and will need to be closed by your agency:
DPS still recommends closing all worklist items as soon as your agency reviews them. A
reminder that the closing an applicant’s record from the worklist does not disable
subscriptions. To view the current subscription list for your agency, please download
the “All Active Subscriptions” from the
Offline Applicant Management feature.
If you have any questions, please contact our Fingerprint Services Unit by email
or by phone 512-424-2474 – Option 6.
What is FACT Clearinghouse?
The FACT Clearinghouse is a repository of the DPS and the FBI fingerprint-based criminal history results.
The FACT Clearinghouse allows an authorized entity access to a consolidated response of the DPS and FBI criminal history fingerprint results, including an electronic subscription and notification service for new arrest activity on subscribed persons.
Only persons processed through Fingerprint Applicant Services of Texas (FAST) are eligible for FACT. FAST is a service of the DPS that provides the electronic capture and submission of fingerprints for a fingerprint background check.
Fingerprint-Based Search Results
The criminal records stored at the DPS and the FBI are based on fingerprints submitted at the time of arrest.
The DPS and the FBI use Automated Fingerprint Identification Systems (AFIS) that take an electronic image of fingerprints submitted by FAST and compares it to fingerprints of persons previously reported to the DPS and the FBI as having been arrested in Texas or elsewhere in the Nation.
The DPS and the FBI have criminal history files of all arrests, prosecutions and court dispositions, if they have been reported to the DPS.
When a match is identified through either AFIS, the corresponding criminal history record is pulled from the DPS or the FBI system. FACT displays both results in one location.
The subscription service notifies an entity of new activity to a Texas criminal history record and now with the implementation of FBI Rap Back, new activity on an individual’s national criminal history. Not only will the subscribing entity receive notifications of events that occurred within Texas, they will also receive notifications of events that occurred elsewhere in the nation.
Events that can generate a notification are arrests, record updates, Sex Offender Registry activity, and death notices. These notifications will help eliminate the need to re-fingerprint employees to determine if new activity has been received after the initial check.