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Texas Department of Public Safety

Website Support

USER: Anonymous (0,0) SERVER: DPSWEB1 DATE:6/20/2024 8:26:44 PM LANG:ENGLISH (UNITED STATES) ORIG:SecureSite

Website Support

Support Topics

Choose from the following options for phone, email and other support options for services available through this website.

User Accounts

If you have an issue creating an account, email us at securesite@microassist.net or call us at 1-855-481-7071

If you cannot Sign In because you forgot your User ID or forgot your password, you can have them reset from the Sign In page.

Criminal History Searches

If you have an issue purchasing credits, email us at securesite@microassist.net or call us at 1-855-481-7071

You can view and download your Search History and view your credit usage from the 'My Account' page.

You may request a Refund for Search Credits by sending an email to fingerprintrefunds@dps.texas.gov. A 'NO MATCHING RECORDS' response is a valid search result and refunds will only be made for unused credits. When contacting us by email, be sure to include detailed information including your User ID, last digits of your credit card and date your purchase was made.

Question relating to how credits are used and the cost of credits may be found on the document How To Search The Criminal History Database

If you find a record with missing or incorrect information, please call (512) 424-7256.

Additional questions related to Criminal History Searches may be directed to us by email at securesite@microassist.net or by calling us at 1-855-481-7071

Credit Card Issues

If you are having issues using your credit card, email us at securesite@microassist.net or call us at 1-855-481-7071.

Other Programs & Services

The Crime Records Division website does not contain driving record information. If you need assistance with a license or record issue, please visit the main DPS website: https://www.dps.texas.gov/